Refund policy

I hope my joy and loving intent in forging these creations is evident in the final product.

If for any reason this falls short of your expectations, please contact me at DM@BASEFIVE.CO.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, contact us at DM@BASEFIVE.CO. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products) that have been opened. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.